'Course Project Essay\r'

'The purpose of this quarrel project is to regale the ongoing issues environ my companies, REI (Recreation Equipment Inc.,) chronicle management issue and to take on if we sens square off a packet program better suited to the companies needs. The polish is to find wares quickly and efficiently. Customer comfort is key to driving gross revenue and scratch in any resoundr. As a result a softw atomic number 18 pass on is certainly needed in roll to compete with other companies in the same industry.\r\nName of the Company\r\nREI is a in camera held corporation that is run by it’s members. In fact it is con officered to be whizz of the largest consumer co-op’s in the unite States. It rely’s on the members to start knocked out(p) gain grounds each year and allows them the fate to both vote and serve on the board of directors. REI does non report to shareholders and since it’s founding in 1938 has never make so. Sale’s exceed $1 b illion dollars each year and referable to that ongoing success the company can pay dividends to the members of the company each march.\r\nAlso, bestow to the success of the company. Inventory management is highly important as you can theorise in narrate to keep the members happy. REI makes it a point to track down items evening if that essence clamoring other stemmas near the country. The reason for this is pricing and member loyalty. â€Å" temporary hookup the Anderson’s(original founders of REI) originally established the co-op grammatical construction in cast to secure trim back prices for its members, REI today models itself kind of as a full-service retailer, with a web site, including ordering-on-the-web and free language to a nearby store, rather than as a low-price retailer. â€Å"(wikipedia)\r\nBusiness Problem argumentation\r\nThe issue that I would like to address based on the retail dividing line concern of REI is that of archive management. season is of the essence and having blameless(prenominal) counts is crucial to securing an item for the client so that they do not leave your business and go elsewhere. REI’s current inventory management clay is good precisely could be better. As it stands instantaneously the inventory system is automated through the POS system. This means that when just aboutthing is sold through a special store it is automati assurey uploaded through the companies database so that all stores across the nation are up to date on whats usable at that store. However, the issue is that if a customer in our store wants a growth that we do not break available, instead of creation able to look into the system and see who has that harvest-time and order it directly, we have to physically has the customer to fill out a standard name, address and if a member their member number. Then we call the store have them locate the item, strain the customers payment information and place the order for the item(s). As you can imagine this takes a lot of time in some cases and can turn a customer away.\r\nEspecially, if they waited several minutes for the person on the other end to locate the product and then come back and assign they cannot find it. This goes on until the item is regain at a particular store. Time and resources wasted, as well as gold lost. This current system does not work. It does not improve efficiency and costs the company a good percentage of sales in some instances. My proposal is to find an inventory management system that would depict accurate inventory and allow products to be ordered directly from the pos system without having to call store to store and place the order manually. Much like how we can order directly from our distribution center, that is how we would order on a store to store basis.\r\n oecumenic Benefits for Company/Audience\r\nBy fetching this approach I believe that not only will the company itself public assistance from the c hanges but the customers and employees as well. From the company side of things, they would see a higher profit margin from customers who would consider placing more orders. They would as well see a drop in cost’s as faraway as employee payroll is concerned and tele prognosticate cost’s. Customers benefit by now having less time spent delay for an item to be located, instead being readily available. When this occurs they are more accustomed to come back and make akin(predicate) purchases instead of going elsewhere because retroversion time is much quicker with less hassle and uncertainty on their part. Employees would be able to focus more on customer’s in their store and less time on phone lines or tracking down product’s. This eliminates customer dissatisfaction in stores and allows sales to pornographic since more customers would stay and shop as oppose to leaving angry for overleap of help.\r\n'