Case Essay Example | Topics and Well Written Essays - 250 words - 8

Case - Essay Example Employee benefit center and physician. Both groups should correspond with each other in order to achieve the utmost goal. For the optimization of good customer service both groups should communicate and set their budgets to accommodate the patients in best manner. Staff of Dr. Martin’s office must modify their way of communicating with their customers and deal them in more friendly way. They should reshape their service structure in order to increase productivity. The first ethical issue is that Doctor (Martin) knew which medical service is best for his patients and if he is busy he must refer his patients to other doctor but instead of referring professor to health care service betty (nurse of Dr. Martin) told him that doctor would not refer him to any other doctor but emergency room. The nurse without the checkup of professor prescribed him a medicine to get from pharmacy, which doesn’t help him much. The health condition of professor may worsen if he had not visited Healthcare